Insecto How do I download what I purchased? ERROR!

[sneakerpro.eu]

I topped up my account with 10 Credits and wanted to download the module:
After clicking the "Download" button, I got an error page saying that the site had interrupted the connection.
That's it, the download failed and it was asking for money again.
What should I do?!

 

[l1admin689]

please do not use VPN or use better proxy connect .

 

[sneakerpro.eu]

Thanks for your help!