My account has been canceled, and the funds and permissions in my account have disappeared.

[Timberland]

Timberland submitted a new ticket:

My account has been canceled, and the funds and permissions in my account have disappeared.

Content:

Dear NP STAFF,
Have a good day.

This is my newly registered account. I used the same name and email address as the old account. My old account was registered on June 13, 2022, and was recharged to purchase plug-ins.
Ver adjunto 60110
How do I retrieve the funds in my account and obtain the corresponding download permissions?

Best Regards,

Timberland