- Added - 'Global Message Position' and 'Submit Message Position' options allowing you to place messages at the top, bottom or disable their placement.
- Added - 'Show Submit Form Headings' option - allows to display headings separating the sections in the 'Ticket - Submit Form' menu item.
- Added - 'Thumbs Type' for the 'Tickets - Dashboard' menu item, allowing you to upload images instead of the built-in icons.
- Added - 'Show Search' parameter for the 'Tickets - Dashboard' menu item.
- Added - 'Show Category Name' option when editing a category.
- Added - Option to 'Split Knowledgebase To Tabs' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
- Added - Choose the 'Top Category' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
- Added - 'Advanced SEF' option allowing to create /category-name/article-title SEF links for the Knowledgebase.
- Added - 'Feedback Section' allowing you to display a 'Was this article helpful?' message at the end of an article.
- Added - Limit the number of subcategories displayed in the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
- Added - Option to show the category thumb next to the category title when browsing one.
- Added - Knowledgebase articles can have 'Draft' versions that can be seen only by staff members.
- Added - 'Thumb' option for Knowledgebase articles.
- Added - Knowledgebase articles can be tagged and filtered in the frontend based on those tags.
- Added - Categories can now show articles either as a list or columns (with a pre-set number of columns available).
- Added - Option to auto-calculate the 'Hot' article threshold to 75% of the most viewed article.
- Added - Option to skip the 'Consent' checkbox for staff members.
- Updated - Tickets can now be deleted from the ticket toolbar (if staff has permission).
- Updated - Breadcrumb now shows the current ticket.
- Updated - Frontend HTML has been reworked and more classes added to aid in custom styiling.
- Fixed - On some servers the 'Select User' modal would load an incorrect URL when SEF is turned on.
13 Jan 2023
Version 3.0.19
Added - 'Reply To' and 'Reply To Name' options for the email setup.
Updated - IP address now takes into account the 'Behind Load Balancer' setting from Global Configuration.
Updated - Bumped minimum requirements to use Joomla! 3.9.0+
Updated - Some CSS declarations for the Dashboard menu item.
Fixed - Captcha rendering on PHP 8.1+ could throw some deprecated notices.
09 Jan 2023
- Updated - 'Assigned To' dropdown will now only show the current ticket's departments.
- Fixed - IPv6 addresses could not be stored in Joomla! 4 or were truncated in Joomla! 3
- Fixed - Clearing the 'From' or 'To' calendar fields in Joomla! 3 would not reset the tickets search.
- Fixed - Some custom fields could throw an error on PHP 8.1
02 Sep 2022
31 Aug 2022
- Fixed - 'Calendar' custom field date was saved incorrectly if timezone was set to -UTC.
- Fixed - Time Spent was calculated incorrectly in the ticket listing view.
25 Aug 2022
- Fixed - 'Time Spent' was incorrectly calculated in the 'Tickets' view when total time spent was less than 1 hour.
24 Aug 2022
- Fixed - Calendar field was throwing an error due to Joomla! 4.2 changes.
- Fixed - Calendar field was not taking into account the timezone configuration.
- Added - CSV options in Configuration - Tickets: Strip HTML Tags, Strip New Lines, Delimiter and Enclosure.
- Added - You can now search tickets based on 'From' and 'To' date intervals.
- Updated - Exporting tickets into CSV now takes into account current search options.
- Fixed - 'Hide Department for User Groups (Customers)' could not be deselected.
- Fixed - Some PHP notices could appear in the backend when running PHP 8.1
- Fixed - When 'Use the Joomla! editor for writing messages' was set to 'No' emails sent were not preserving new lines.
- Fixed - Search form was incorrectly showing the 'Customer' and 'Staff' inputs without clicking on the 'Advanced' button.
- Added - Option - 'Use btn-group On Radios' that can disable 'btn-group' in the frontend to work around 3rd party templates that don't handle this class.
