* Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages
* Fixed Slack notification sending issue (Pro)
* Fixed activity log staff filter dropdown collapsing issue
* Added Agent Groups to organize support teams and enable smart ticket distribution
* Added Agent Signature option for support agents
* Added Agent-Initiated Tickets (agents can create tickets on behalf of customers)
* Added new email template for Agent-Initiated Tickets
* Added file upload integration with Cloudflare R2 and Amazon S3 (Pro)
* Added Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components)
* Added fluent_support/should_send_notification filter to control notification delivery across channels
* Improved overall security
* Optimized database queries for better performance
* Fixed Fluent Boards integration action availability in free version when plugin is active
* Fixed portal signup visibility issue when using shortcode attribute
* Fixed “Close Ticket Silently” not suppressing email notifications
* Fixed incorrect syncing of customer status with FluentCRM
* Fixed advanced filter deletion issue in tickets list
* Fixed theme mode toggle visibility issue
* Fixed untranslated strings in advanced filter options
* Updated: Core PHP framework
* Added: Zendesk migration improvement to collect archived tickets and resume previous migrations
* Fixed: Onboarding dark mode design issue
* Fixed: Bulk option checkbox now visible by default
* Fixed: Ticket list not updating after bulk actions
* Fixed: File upload limit validation issue after deleting previously uploaded files
* Fixed: WordPress admin bar overlapping Fluent Support menu
* Fixed: Agent reply count in reports incorrectly including internal notes
* Fixed: Error when navigating directly to a ticket URL due to window.history.state being null
* Added: Admin Dashboard Dark Mode
* Added: Support for OpenAI GPT-5.2 & GPT-5.2 Chat models
* Added: View Tickets (Read Only) permission
* Improved: Faster ticket list loading
* Improved: Optimized large-scale Zendesk migration
* Fixed: Draft Reply permission issue
* Fixed: Attachment links during ticket merge
* Fixed: Ticket content unordered list formatting
* Fixed: Integration settings save button visibility
* Fixed: “Waiting Since” tooltip date display
* Fixed: Saved Replies left menu link
* Fixed: Login page styling issue
* Fixed: Date range picker responsive layout
* Fixed an issue where current ticket watchers were not displaying in the ticket list.
* Fixed an issue where ticket merging could fail from the ticket view page.
* Fixed an issue where reCAPTCHA settings were not saving properly.
* Fixed a responsiveness issue with the bulk actions bar in the ticket list.
* Fixed issues related to ticket migration.
* Fixed a customer profile update issue by treating customer IP fields as strings.
* Fixed a styling issue with the Ticket Merge dialog buttons.
* Improved onboarding completion UI and post-onboarding navigation
* Improved sanitization and validation handling
* Fixed Saved Replies modal showing stale content when editing
* Complete admin interface redesign with a modern layout.
* Full RTL (Right-to-Left) language support across the interface.
* Fully mobile-responsive experience across all modules.
* Revamped menu structure with dropdowns for better organization.
* Responsive hamburger menus for Main Menu, Settings, and Reports.
* Drag & Drop Image Upload for tickets.
* Ticket List Display Settings: manage layout and element visibility directly from the Display Settings icon.
* Compact Ticket List Layout for faster scanning and higher information density.
* Keyboard Shortcuts: Enable via Plugin Settings → Global Settings → Enable Keyboard Shortcuts. Click “Keyboard Shortcuts” to view all available commands.
* Improved Frontend Support Portal responsiveness and theme compatibility.
* Refactored Customer Portal SCSS variables for easier dark mode implementation.
* Updated core PHP framework; resolved PHP 8.4 compatibility issues.
* Improved input sanitization and validation.
* Migrated components to Options API and refactored Vue components for better performance.
* Prevented unnecessary API calls in Reports module.
* Separated personal reports from agent performance reports.
* Added Reports Stats API for product/business-specific insights.
* Selected date range persists when switching report tabs.
* Resolved issue where pressing Enter caused page reload instead of submitting forms.
* Fixed Block Editor styles not applying correctly on Customer Portal.
* Fixed WordPress 6.9 admin text editor toolbar compatibility issues.
* Fixed database table error when Activity Log feature was disabled.
* Fixed auto password generation issue for new users with empty password fields.
- Fixed: Issue with attachments not showing from third-party storage.
- Updated License Server
* Fixed: Paid Memberships Pro widget was not visible for some customers.
* Fixed: Fixed undefined safeUnserialize method error