* Added: Fluent Cart product purchase widget in the ticket sidebar.
* Added: Fluent Cart product and order options in custom fields.
* Added: Workflow trigger based on Fluent Cart product and order from custom fields.
* Added: Option to integrate the customer portal into the Fluent Cart customer dashboard.
* Added: Multi-select option for product filtering in tickets.
* Improved: Refined plugin performance for increased speed and efficiency.
* Added: Product assignment to tickets in Workflow Actions.
* Added: Support for custom field data in Outgoing Webhooks.
* Improved: Click-to-copy shortcode functionality on the Global Settings page.
* Improved: Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor.
* Improved: Dash icon updated.
* Fixed: CSRF issue fixed on Report Export - nonce verification.
* Fixed: Error during AI activity log cleanup.
* Improved: After selecting the portal page, it now displays the page name along with the page ID.
* Improved: Enhanced data validation when creating a customer through the "Create Ticket on Behalf of Customer" module.
* Improved: Added a filter to control the display of bottom borders in email templates.
* Fixed: Custom field “required” validation not working under certain conditions.
* Fixed: Start date does not display correctly in the Paid Memberships Pro widget.
* Fixed: Design conflict with the Blocksy theme in the customer portal.
* Fixed: Translation issues across various modules.
* Fixed: Agents unable to edit additional data fields.
* Fixed: Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer.
* Fixed: Selected product displayed as ID instead of name in view ticket module.
* Fixed: Change customer option showed only the current customer ID instead of the full list.
* Fixed: Workflow didn’t work when Fluent Community plugin was inactive.
* Fixed: Attachment access issue on symlinked servers using realpath.
* Added: Integration with Fluent Community. (Pro)
* Added: Informational replies on admin ticket responses.
* Added: Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version.
* Improved: Internal note functionality now works for closed tickets.
* Improved: Responses in closed tickets can now be edited.
* Fixed: Error message shown for the Priority field when the Product is required in the customer portal.
* Fixed: Fatal error triggered by the Share Essentials weekly cron job.
* Fixed: Customer responses not displaying in agent response stats within agent reports.
* Fixed: Incorrect ticket response count shown in today's stats.
* Fixed: Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode.
* Fixed: "Waiting For Reply" filter not working in advanced filtering.
* Fixed: Responsive issues in the Agent Portal.
* Fixed: Ticket status was not displaying correctly on the ticket view page in the customer portal.
* Fixed: File types, quantity limits, and file sizes were not displaying correctly in the customer portal.
* Fixed: Missing translations in the customer portal.
* Fixed: Changes to ticket form configurations were not reflecting in the customer portal.
* Fixed: Removed unnecessary API call on the customer portal page.
* Fixed: Custom field not updating correctly via REST API.
* Fixed: Issue with Fluent Form and Fluent CRM integration.
* Fixed: Issues with updating actions in the workflow.
* Fixed: Issue with conflicting forms in the customer portal's registration and password reset process.
* Improvement: Enhanced and refined the Customer Portal UI/UX.
* Improvement: New block editor for the updated Customer Portal layout.
* Improvement: Resume options for incomplete Freshdesk ticket migrations.
* Fixed: Images pasted directly are deleted after some time.
* Fixed: Unable to edit customers with no name in the customer list.
* Fixed: Attachment issue when creating a ticket from Fluent Forms.
* Fixed: Issue with unchecking agent permissions.
* Fixed: Missing option to delete custom fields during creation.
* Fixed: Creating an action in a workflow also creates a duplicate action.
* Fixed: Advanced filter does not work when a multi-select option is selected.
* Fixed: Unable to assign users to a new business box if the current one is restricted to agents.
* Fixed: Product not displaying in WooCommerce widget.
* Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal.
* Fixed: Direct copy-paste of images was not functioning properly in multisite.
* Added: Agent Time Tracking (Pro)
* Added: Saved search (Pro)
* Added: Keyboard Shortcuts
* Fixed: Issue where the Customer Portal's rich text editor reverted to a basic editor upon reload.
* Fixed: Recaptcha functionality issue in the Customer Portal.
* Fixed: WorkFlow action sequence title issue.
* Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading.
* Fixed: Compatibility issue with the Sequential Order Plugin.
* Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
* Fixed: Error message displaying when the Customer Portal loads.
* Fixed: Notes within a closed ticket becoming non-editable.
* Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard's bulk action feature.
* Fixed: Email verification message translation and verification message hooks not functioning properly.
* Added: Workflow action sequence (Pro)
* Added: Direct paste image in WP Editor
* Fixed: Required sign not visible for product options marked as required during ticket creation
* Fixed: Reply button toggle option not working in the admin portal
* Fixed: Issue with the route URL on the All Tickets page
* Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
* Fixed: OpenAI routing issue resolved
* Fixed: CSS issue related to ticket filter theme in the Customer Portal
* Fixed: Responsive issue on the view ticket page
* Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system
* Fixed - Email verification vulnerability issue in signup
* Fixed - Customer portal ticket fetching vulnerability issue