HESK 3 3.7.3

[netman]

thanks to dear member @netman updated HESK 3 with a new update entry:

15th November 2024

- fix: cannot delete customers from the database when customer accounts are disabled
- fix: link to the wrong download_attachment.php file in customer emails
- fix: "Submit as" button not working with Ticket Formatting set to Rich Text

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[hargrave]

thanks to dear member @hargrave updated HESK 3 with a new update entry:

12th January 2025

- you can now copy the customer email and IP address when viewing details from admin ticket
- when submitting a ticket from admin panel, the category assign settings are now used to select default owner
- added ticket subject tag for use in canned responses
- provide a way for customers to change their preferred default language
- fix: query searches by customer in replies can take a long time
- fix: SQL error when retrieving existing ticket IDs in MySQL strict mode
- fix: the "View all...

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[chavez]

thanks to dear member @chavez updated HESK 3 with a new update entry:

8th March 2025

- fix: improper customer handling when emails are not required
- fix: time worked not updated when submitting notes in a special case
- fix: passing null instead of a string to some functions is depreciated
- updated TinyMCE to 7.7.1 for better mobile performance

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[work]

Big thanks to member @work updated HESK 3 3.6.1 with a new update entry:
21 Jun 2025

- fix: cannot translate "Unlink" button text.
- fix: hard-coded database table prefix in Manage customers.
- fix: SQL error when adding a note to a ticket assigned to someone else with no collaborators.
- fix: remove collaborators from tickets when their category access is revoked.
- fix: linking tickets not working with some custom date formats.
- fix: cannot create multiple customers with no email in admin panel.
- minor UI changes.

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[anne51]

A new update for HESK 3 3.6.3 is now available. Big thanks to the contribution from our member @anne51 !

15th Jul 2025

- fix: knowledgebase rating not working anymore.

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[work]

A new update for HESK 3 3.6.4 is now available for free download. Big thanks to the contribution from our member @work !
17th August 2025

- fix: a public article in a private sub-category appears on the knowledgebase.php page.
- fix: possible incorrect count of valid MFA backup codes shown in admin panel.
- fix: PHP 8.4 deprecates implicitly nullable types (MFA module).
- fix: don't pass a null value to setcookie().

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[netman]

A new update for HESK 3 3.7.2 is now available for free download. Big thanks to the contribution from our member @netman !

10th January 2026

- fix: adding new users broken after upgrading from a pre-3.7.0 version if "Staff nicknames" are turned off
- fix: issues with customer to ticket mapping when importing from 3.4.x and earlier versions
- fix: public side not working on PHP 5.6 anymore
- staff permission groups for easier application of permission combinations
- option to allow staff to use nicknames instead of their real names for customer interactions
- you can now deactivate help desk users (staff/administrators) instead of...

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[chavez]

A new update for HESK 3 3.7.3 is now available for free download. Big thanks to the contribution from our member @chavez !

24th January 2026

- hide plain text password display when a new user or customer is successfully created.
- modified color selector to allow manual modification (typing in, deleting) of HEX color codes.
- during upgrade, detect if the users table already has a column named "active" and convert it to 3.7.x.
- fix: creating customers in the admin panel "submit a ticket" form not working in 3.7.x when emails are optional.

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