Paid content cannot be downloaded

[magecool]

magecool submitted a new ticket:

Paid content cannot be downloaded

Content:

I have paid following extension and its license duration is unlimited. But when I try to download new version, it shows me a message about credit needs. So what can I do to download it?

Extension:

Magento 2 Google Tag Manager Enhanced Ecommerce (UA) Tracking - Anowave